Schlosshotel Life & Style Zermatt

General

• Pets allowed

Activities

• Billiards
• Cycling
• Hiking
• Ski storage
• Skiing

Services

• Free WiFi
• Internet services
• WiFi

Food & Drink

• Bar
• Breakfast in the room

Pool and wellness

• Fitness centre
• Heated pool
• Indoor pool
• Indoor pool (all year)
• Massage
• Sauna
• Spa and wellness centre
• Swimming Pool

Transport

• Shuttle service (free)

Reception services

• 24-hour front desk
• Concierge service
• Currency exchange
• Lockers
• Luggage storage
• Private check-in/check-out
• Tour desk

Common areas

• Games room
• Garden
• Shared lounge/TV area
• Sun terrace
• Terrace

Entertainment and family services

• Babysitting/child services

Cleaning services

• Daily housekeeping
• Ironing service

Miscellaneous

• Allergy-free room
• Family rooms
• Heating
• Lift
• Non-smoking rooms
• Non-smoking throughout
• Soundproof rooms

Safety & security

• 24-hour security
• CCTV in common areas
• CCTV outside property
• Fire extinguishers
• Safety deposit box
• Security alarm
• Smoke alarms

Safety features

• First aid kit available
• Hand sanitizer in guest accommodation and key areas
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Staff follow all safety protocols as directed by local authorities

Physical distancing

• Cashless payment available
• Contactless check-in/check-out
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Guest accommodation is disinfected between stays
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Linens, towels and laundry washed in accordance with local authority guidelines
• Use of cleaning chemicals that are effective against Coronavirus

Food & drink safety

• All plates, cutlery, glasses and other tableware have been sanitized
• Physical distancing in dining areas