The State Hermitage Museum Official Hotel

General

• Free parking
• Parking
• Parking on site
• WiFi available in all areas

Activities

• Live music/performance
• Live sport events (broadcast)
• Temporary art galleries

Services

• Free WiFi
• Internet services
• WiFi

Food & Drink

• Bar
• Breakfast in the room
• Kid meals
• Kid-friendly buffet
• Restaurant
• Room service
• Special diet menus (on request)

Pool and wellness

• Spa and wellness centre

Transport

• Airport shuttle
• Airport shuttle (additional charge)
• Shuttle service (additional charge)

Reception services

• 24-hour front desk
• Express check-in/check-out
• Luggage storage
• Private check-in/check-out
• Tour desk

Common areas

• Shared lounge/TV area
• Terrace

Cleaning services

• Daily housekeeping
• Dry cleaning
• Ironing service
• Laundry

Business facilities

• Business centre
• Fax/photocopying
• Meeting/banquet facilities

Miscellaneous

• Air conditioning
• Allergy-free room
• Designated smoking area
• Facilities for disabled guests
• Family rooms
• Heating
• Lift
• Non-smoking rooms
• Non-smoking throughout
• Soundproof rooms

Safety & security

• 24-hour security
• CCTV in common areas
• CCTV outside property
• Fire extinguishers
• Safety deposit box
• Smoke alarms

Safety features

• Face masks for guests available
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• Staff follow all safety protocols as directed by local authorities

Physical distancing

• Cashless payment available
• Mobile app for room service
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Linens, towels and laundry washed in accordance with local authority guidelines
• Use of cleaning chemicals that are effective against Coronavirus

Food & drink safety

• All plates, cutlery, glasses and other tableware have been sanitized
• Food can be delivered to guest accommodation
• Physical distancing in dining areas